Shipping Policy

 

Processing & Dispatch Time
All orders are processed within 1 to 3 working days. Once your order has been dispatched, the estimated delivery time is:

📍 United Kingdom : 8 to 12 working days

Incorrect Address Disclaimer
It is the customer’s responsibility to provide a correct shipping address. Since we aim to dispatch orders quickly, changes or cancellations are difficult once an order is placed.

If you need to change your delivery address, please contact us immediately at  info@maison-belgravia.com. We will do our best to accommodate the change, but we cannot guarantee it.

If the parcel cannot be delivered and is returned to our warehouse, we will:

✅ Resend it to your updated address
✅ Or issue a full refund

Lost Parcels
Boutique Alice is not liable for parcels lost after dispatch.
We work with reliable couriers and provide a tracking link with every order. Couriers will attempt delivery multiple times and leave a notice if you’re unavailable.

💡 Tip: Check with neighbours or your building manager in case the parcel was left with them.

Refused Deliveries
If a customer refuses delivery, a €25 fee will be deducted from the refund.
✅ To avoid this, we recommend accepting the delivery and following our returns process if needed.

At Belgravia London, all orders are processed immediately after purchase to ensure fast and efficient handling.
For this reason, we are unable to accept order cancellations once an order has been placed.

It is the responsibility of the customer to carefully review all order details before completing the purchase.
By placing an order, you agree to these terms.

We appreciate your understanding.